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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A popup will show up. It contains detailed info about all the operations that you can carry out on that particular page. Each pop-up window appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide array of video tutorials describing how to work with our hosting Control Panel. They're designed for those of you who would like to see how things are getting done rather than just reading articles. Thus, everyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the answer you need, have a look at our comprehensive FAQ section, which covers questions asked by actual persons and provides practical solutions. We regulary "revamp" our Frequently Asked Questions section with new questions & answers in an attempt to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions section either, you can contact our fantastic team of support engineers available 24-7-365 and eager to assist you with any question. Each trouble ticket you send will be replied to within sixty minutes (the average response time is only 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 253244

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com